Banks of India and Bank

invent Report On CUSTOMER SATISFACTION CORPORATE GUIDE mental faculty GUIDE Mr. Ravi Parmar Mr. Rajnish m al aceick Relationship Manager Submitted in Partial Fulfillment of the fate of Post Graduate Diploma in oversight Submitted By Ankur Singh PGDM-III, Semester Batch- 2008-10 shed no. 014908005 Centre for Management Technology Knowledge Park I Gr. Noida AcknowledgementsIf words argon considered to be signs of gratitude then let these words vex the real same My sincere gratitude to ICICI argot for providing me with an opportunity to excogitate with BANK and gift required directions on doing this sick to the scoop out of my abilities. I am highly indebted to Mr. Remay Verma, Branch Manager and Mr. Ravi Parmar (RM) comp some(prenominal) project guide, who has fork overd me with the necessary in peeation and excessively for the support execute out to me in the ut near of this fibing and his valuable suggestion and comments on bringing out this report in the best w ay possible. I in addition thank Prof.Anant Jyoti,(HOD of PGDM), who has sincerely yours supported me with the valuable insights into the completion of this project. I am grateful to exclusively in totally faculty members of C-Mat and my friends who strike helped me in the successful completion of this project. CONTENTS older No. Subject C every show uped Page No. 1 Acknowledgements 2 2 Executive Summary 4 3 My date design 7 4 intrusting Structure in India 8 5 fundament 9 6 History of wedgeing comp whatsoevering in India 10 7 bevel In India 17 8 Fact Files of sticking come withs in India 19 9 Indian margeing Industries 26 10 ICICI wedge 28 11 ICICI class 33 2 Technology mathematical functiond in ICICI avow 39 13 Product and Customer segments 41 11 Product 44 14 SWOT Analysis 55 15 Research methodology 57 16 Company Efforts To Ensure Customer Satisfaction 59 17 Data Analysis 69 18 Comparison With SBI 79 19 SWOT Analysis(comparative degree) 87 20 Ques tionnaire 93 21 conclusion 98 22 Suggestion 99 23 Conclusion 102 24 Bibliography 103 EXECUTIVE SUMMARY clannish beveling is a purpose which is newfangled and stiff emerging in the world of positing where changes have effect a exigency in order for cambers to survive n this competitive environment tete-a-tete not only from the public and surreptitious vault of heaven blasphemes save as well from the outside entrusts. The intent of the research is to explore the confused products, which a cliquish jarg adeptr deals into and the outlineatic surgery involved to match lymph gland requirements with the right genial of product. Through this research sensation of the briny objectives is to explore the reason wherefore most of the believes be injecting orphic avowing as demarcation write to their dumbfound of armed service gos. Though private intrusting evolved in late 80s in Asia, in India its not to a great extent than 5 grades old.ICICI start ed it in Aug 2002 and since then it has been a remarkable success. Today there atomic number 18 gigantic final results to cater lymph node needs but what suits best to a client is where private banking holds in. Every client depart have different needs, proneness and preferences. So a customized portfolio for every client is the need of the day. This research lead highlight more(prenominal) on the product portfolio of ICICI Private slanging, how they have changed or innovatively bodily structured to be attractive and competitive. Research objective 1. To draw the comparative analysis of ICICI BANK Ltd with SBI and so on 2.To identify the major(ip) attributes of client satisfaction. 3. To turn everyplace customer perception more or slight ICICI BANK Ltd. 4. To identify and study the various ways of ensuring customer satisfaction adopted by ICICI BANK Vs HDFC & SBI. - BANKING complex body part IN INDIA plan bank expressions in India (A) schedule commercialise d-grade desires exoteric celestial sphere entrusts Private firmament swears Foreign deposes in India Regional Rural rim (28) (27) (29) (102) * issueized edge * Other Public do of import tills (IDBI) * SBI and its Associates * Old Private commits * pertly Private bank buildings B) Scheduled Cooperative depository monetary institutions Scheduled Urban Cooperative borders (55) Scheduled realm Cooperative rims (31) Here we more concerned about private welkin banks and competition among them. Today, there be 27 private empyrean banks in the banking sector 19 old private sector banks and 8 new private sector banks. These new banks have brought in progressive engine room and aggressively food merchandiseed their products. The Public sector banks argon facing a stiff competition from the new private sector banks.The banks which have been imbedup in the 1990s chthonian the guidelines of the Narasimham Committee argon referred to as freshly PRIVATE SECTOR BAN KS. introduction The banking section leave alone navigate done all the aspects of the relying System in India. It will discuss upon the matters with the birth of the banking concept in the country to new players adding their names in the effort in coming few years. The banker of all banks, leave bevel of India (run batted in), the Indian shores link (IBA) and top 20 banks standardized IDBI, HSBC, ICICI, ABN AMRO, etc. as been well specify nether three separate addresss with one page dedicated to each(prenominal) bank. However, in the introduction part of the entire banking cosmos, the past has been well explained below three different heads namely * History of depositing in India * communization of banking familys in India * Scheduled Commercial slangs in India The first base deals with the history part since the finish off of banking organisation in India. giving medication similarlyk major tempo in the 1969 to gear up the banking sector into dusts and it nationalized 14 private banks in the mentioned year. This has been elaborated in topicization marges in India.The last but not the least explains about the schedule and unschedule banks in India. Section 42 (6) (a) of RBI Act 1934 lays guttle the condition of plan commercial banks. The descriptions a keen-sighted with a list of scheduled commercial banks be given on this page. * HISTORY OF BANKING IN INDIA Without a sound and effective banking system in India it undersurfacenot have a bouncing economy. The banking system of India should not only be hassle bountiful but it should be able to meet new challenges posed by the engine room and any opposite(a) external and internal factors.For the past three decades Indias banking system has several outstanding graspments to its reference book. The most striking is its extensive fulfill. It is no seven-day confined to only metropolitans or cosmopolitans in India. In fact, Indian banking system has reached even to the remot e corners of the country. This is one of the main reasons of Indias growth process. The administrations regular redress for Indian bank since 1969 has paid rich dividends with the nationalization of 14 major private banks of India.Not long ago, an account holder had to wait for hours at the bank counters for suitting a draft or for withdrawing his own currency. Today, he has a choice. Gone are days when the most efficient bank transitred bullion from one offshoot to anformer(a)(prenominal) in 2 days. Now it is fair as instant messaging or dial a pizza. bullion have become the order of the day. The first bank in India, though conservative, was established in 1786. From 1786 till today, the journey of Indian chamfering System raise be segregated into three manifest phases. They are as mentioned to a lower place * Early phase from 1786 to 1969 of Indian argots Nationalization of Indian brims and up to 1991 preceding to Indian banking sector mitigates. * New phase o f Indian desireing System with the climax of Indian monetary banking companying orbit Reforms afterward 1991. To make this write-up more explanatory, I prefix the scenario as mannikin I, Phase II and Phase III. Phase I The ecumenical believe of India was set up in the year 1786. Next came bevel of Hindustan and Bengal rim. The East India Company established cashbox of Bengal (1809), Bank of Bombay (1840) and Bank of Madras (1843) as independent units and called it Presidency Banks.These three banks were amalgamated in 1920 and lofty Bank of India was established which started as private shareholders banks, largely Europeans shareholders. In 1865 Allahabad Bank was established and first clipping exclusively by Indians, Punjab National Bank Ltd. was set up in 1894 with headquarters at Lahore. in the midst of 1906 and 1913, Bank of India, Central Bank of India, Bank of Baroda, Canara Bank, Indian Bank, and Bank of Mysore were set up. let Bank of India came in 1935. D uring the first phase the growth was very slow and banks similarly experienced periodic failures amongst 1913 and 1948. on that point were approximately 1100 banks, mostly fiddling. To streamline the functioning and activities of commercial banks, the Government of India came up with The Banking Companies Act, 1949 which was after changed to Banking legislation Act 1949 as per amending Act of 1965 (Act No. 23 of 1965). Reserve Bank of India was vested with extensive powers for the supervision of banking in India as the Central Banking leave. During those days public has lesser confidence in the banks. As an af experimental conditionath baffle mobilization was slow. Abreast of it the savings bank facility provided by the postal department was comparatively safer.Moreover, funds were largely given to traders. Phase II Government took major steps in this Indian Banking field Reform after independence. In 1955, it nationalized olympian Bank of India with extensive banking facili ties on a large scale especially in folksy and semi-urban areas. It formed acres Bank of India to act as the principal agent of RBI and to apportion banking minutes of the coupling and evidence Governments all over the country. Seven banks forming adjuvant of carry Bank of India was nationalized in 1960 on 19th July, 1969, major process of nationalization was carried out.It was the effort of the then Prime Minister of India, Mrs. Indira Gandhi. 14 major commercial banks in the country was nationalized. Second phase of nationalization Indian Banking Sector Reform was carried out in 1980 with seven more banks. This step brought 80% of the banking segment in India under Government ownership. The following are the steps interpreted by the Government of India to Regulate Banking Institutions in the state * 1949 Enactment of Banking Regulation Act. * 1955 Nationalization of carry Bank of India. * 1959 Nationalization of SBI subsidiaries. 1961 amends cope extended to deposits. * 1969 Nationalization of 14 major banks. * 1971 Creation of honorable mention guarantee potty. * 1975 Creation of regional rural banks. * 1980 Nationalization of seven banks with deposits over 200 crore. After the nationalization of banks, the branches of the public sector bank India flush to approximately 800% in deposits and advances took a huge jump by 11,000%. Banking in the sunshine of Government ownership gave the public implicit faith and massive confidence about the sustainability of these institutions. Phase IIIThis phase has introduced many more products and facilities in the banking sector in its reforms measure. In 1991, under the chairmanship of M Narasimham, a committal was set up by his name which worked for the liberalization of banking practices. The country is make beneficial with foreign banks and their ATM stations. Efforts are universeness put to give a satisfactory service to customers. Phone banking and net banking is introduced. The entire system be came more convenient and swift. Time is given more importance than money. The financial system of India has shown a great deal of resilience.It is sheltered from any crisis triggered by any external macroeconomics shock as opposite East Asian Countries suffered. This is all due to a flexible exchange rate regime, the foreign militia are high, the superior account is not yet fully convertible, and banks and their customers have limited foreign exchange exposure. BANKS IN INDIA In India the banks are being segregated in different groups. Each group has their own benefits and limitations in operating in India. Each has their own dedicated tar transmit market. a couple of(prenominal) of them only work in rural sector while others in both rural as well as urban.Many even are only catering in cities. Some are of Indian beginning and some are foreign players. All these details and many more is discussed over here. The banks and its relation with the customers, their mode of ope ration , the names of banks under different groups and other much(prenominal) useful learnings are talked about. One more section has been taken note of is the upcoming foreign banks in India. The RBI has shown certain interest to involve more of foreign banks than the living one re centimely. This step has paved a way for few more foreign banks to start work in India. Major Banks in India ABN-AMRO Bank * Abu Dhabi Commercial Bank * Ameri spate Express Bank * Andhra Bank * Allahabad Bank * Bank of Baroda * Bank of India * Bank of Maharastra * Bank of Punjab * Bank of Rajasthan * Bank of Ceylon * BNP Paribas Bank * Canara Bank * Catholic Syrian Bank * Central Bank of India * Centurion Bank * chinaware Trust Commercial Bank * Citi Bank * City confederacy Bank * Corporation Bank * Dena Bank * Deutsche Bank * maturation Credit Bank * Dhanalakshmi Bank * Federal Bank * HDFC Bank * HSBC ICICI Bank * IDBI Bank * Indian Bank * Indian Overseas Bank * IndusInd Bank * ING Vysya Bank * Jammu Kashmir Bank * JPMorgan Chase Bank * Karnataka Bank * Karur Vysya Bank * Laxmi Vilas Bank * Oriental Bank of profession * Punjab National Bank * Punjab Sind Bank * Scotia Bank * southeastward Indian Bank * Standard Chartered Bank * State Bank of India (SBI) * State Bank of Bikaner Jaipur * State Bank of Hyderabad * State Bank of Indore * State Bank of Mysore * State Bank of Saurastra * State Bank of Travancore * family unit Bank * Taib Bank * UCO Bank * amount Bank of India * United Bank of India * United Bank Of India * United Western Bank * UTI Bank Fact Files of Banks in India The first, the oldest, the largest, the biggest, get all much(prenominal) types of breedings about Banking in India in this section. The first bank in India to be given an ISO Certification Canara Bank The first bank in Northern India to get ISO 9002 certification for their selected branches Punjab and Sind Bank The first Indian bank to have been started solely with Indian uppercase Punjab Nationa l Bank The first among the private sector banks in Kerala to become a scheduled bank in 1946 under the RBIAct South Indian Bank Indias oldest, largest and most successful commercial bank, endureing the spaciousst possible melt down of internal, international and NRI products and go, by with(predicate) its vast mesh in India and overseas State Bank of India Indias indorse largest private sector bank and is now the largest scheduled commercial bank in India The Federal Bank circumscribed Bank which started as private shareholders banks, mostly Europeans shareholders Imperial Bank of India The first Indian bank to open a branch outside India in capital of the United Kingdom in 1946 and the first to open a branch in Continental Europe at Paris in 1974 Bank of India, founded in 1906 in Mumbai The oldest Public Sector Bank in India having branches all over India and divine service the customers for the last 132 years Allahabad Bank The first Indian commercial bank which was a ll owned and managed by Indians Central Bank of India Bank of India was founded in 1906 in Mumbai. It became the first Indian bank to open a branch outside India in London in 1946 and the first to open a branch in continental Europe at Paris in 1974. PUBLIC SECTOR BANKS Among the Public Sector Banks in India, United Bank of India is one of the 14 major banks, which were nationalized on July 19, 1969. Its predecessor, in the Public Sector Banks, the United Bank of India Ltd. , was formed in 1950 with the amalgamation of four banks namely Camilla Banking Corporation Ltd. (1914), Bengal Central Bank Ltd. (1918), Camilla Union Bank Ltd. (1922) and Hooghly Bank Ltd. (1932).Oriental Bank of calling (OBC), Government of India Undertaking liberty chits Domestic, NRI and Commercial banking operate. OBC is implementing a GRAMEEN PROJECT in Dehradun District (UP) and Hanumangarh District (Rajasthan) disbursing small loans. This Public Sector Bank India has employ 14 present action plan for strengthening of credit manner of speaking to women and has designated 5 branches as specialized branches for women entrepreneurs. The following are the list of Public Sector Banks in India * Allahabad Bank * Andhra Bank * Bank of Baroda * Bank of India * Bank of Maharastra * Canara Bank * Central Bank of India * Corporation Bank * Dena Bank * Indian Bank * Indian Overseas Bank * Oriental Bank of Commerce Punjab Sind Bank * Punjab National Bank * Syndicate Bank * UCO Bank * Union Bank of India * United Bank of India * Vijaya Bank List of State Bank of India and its subsidiary, a Public Sector Banks * State Bank of India * State Bank of Bikaner Jaipur * State Bank of Hyderabad * State Bank of Indore * State Bank of Mysore * State Bank of Saurastra * State Bank of Travancore PRIVATE SECTOR BANKS Private banking in India was practiced since the beginning of banking system in India. The first private bank in India to be set up in Private Sector Banks in India was IndusInd Bank. I t is one of the fastest growing Bank Private Sector Banks in India.IDBI ranks the tenth largest widen bank in the world as Private Banks in India and has promoted world class institutions in India. The first Private Bank in India to receive an in principle approval from the Reserve Bank of India was Housing Development finance Corporation Limited, to set up a bank in the private sector banks in India as part of the RBIs liberalization of the Indian Banking pains. It was in bodilyd in August 1994 as HDFC Bank Limited with registered office in Mumbai and commenced surgical processs as Scheduled Commercial Bank in January 1995. ING Vysya, yet another Private Bank of India was in incarnated in the year 1930. Bangalore has a pride of place for having the first branch inception in the year 1934.With successive years of accompaniment and constantly setting new amounts in banking, ING Vysya Bank has many ascribe to its account. List of Private Banks in India * Bank of Punjab * Bank of Rajasthan * Catholic Syrian Bank * Centurion Bank * City Union Bank * Dhanalakshmi Bank * Development Credit Bank * Federal Bank * HDFC Bank * ICICI Bank * IDBI Bank * IndusInd Bank * ING Vysya Bank * Jammu & Kashmir Bank * Karnataka Bank * Karur Vysya Bank * Laxmi Vilas Bank * South Indian Bank * United Western Bank INDIAN BANKING diligence The Indian banking market is growing at an astonishing rate, with summations expected to reach US$1 trillion by 2010.An inflateing economy, middle class, and expert innovations are all contributing to this growth. The countrys middle class accounts for over 320 million People. In correlation with the growth of the economy, rising income takes, increased standard of living, and affordability of banking products are promising factors for continued expansion. The Indian banking market is growing at an astonishing rate, with Assets expected to reach US$1 trillion by 2010. An expanding economy, middle class, and technological innovations are all contributing to this growth. The Indian banking Industry is in the middle of an IT revolution, Focusing on the expansion of retail and rural banking.Players are fit increasingly customer centric in their approach, which has resulted in innovative methods of chaping new banking products and go. Banks are now realizing the importance of being a big player and are beginning to focus their guardianship on mergers and acquisitions to take advantage of economies of scale and/or comply with Basel II regulation. Indian banking industry summations are expected to reach US$1 trillion by 2010 and are poised to receive a greater infusion of foreign capital, says Prathima Rajan, analyst in Celents banking group and author of the report. The banking industry should focus on having a small number of large players that apprise compete globally rather than having a large number of split players. Type Private, BSE & NSE, NYSE Founded 1955 (as Industrial credit and enthronization corpor ation of India) Headquarters ICICI Bank Ltd. , ICICI Bank Towers, Bandra Kurla Mumbai, India Key hatful N Vaghul, K. V. Kamath, Chanda Kochhar, V Vaidyanathan, Madhabi Puri Industry Banking policy outstanding Markets and allied industries Products Loans, Credit Cards, Savings, Investment vehicles, indemnity etc. Revenue USD 5. 79 jillion lend pluss Rs. 3,997. 95 one thousand million (US$ 100 billion) at March 31, 2008. Overview ICICI Bank (formerly Industrial Credit and Investment Corporation of India).ICICI Limited was established in 1955 by the World Bank, the Government of India and the Indian Industry, for the promotion of industrial development in India by giving project and incorporate finance to the industries in India. ICICI Bank has grown from a development bank to a financial conglomerate and has become one of the largest public financial institutions in India. ICICI Bank has financed all the major sectors of the economy, top 6,848 companies and 16,851 projec ts. As of March 31, 2000, ICICI had disbursed a supply of Rs. 1,13,070 crores, since inception. ICICI Bank Fact Files Total assets Rs. 146,214 crore (December 31, 2004) Network 530 branches ATMs Over 1,880 Abroad Subsidiaries United Kingdom and Canada Abroad branches capital of Singapore and Bahrain Representative offices United States, China, United Arab Emirates, and Bangladesh and South Africa.ICICI Bank is Indias second-largest bank with follow assets of about Rs. 2,513. 89 bn (US$ 56. 3 bn) at March 31, 2006 and profit after tax of Rs. 25. 40 bn (US$ 569 mn) for the year ended March 31, 2006 (Rs. 20. 05 bn (US$ 449 mn) for the year ended March 31, 2005). ICICI Bank has a lucre of about 614 branches and extension counters and over 2,200 ATMs. ICICI Bank offers a wide range of banking products and financial services to corporate and retail customers through a variety of pitch shot channels and through its specialized subsidiaries and affiliates in the areas of induement bank ing, career and non- animation indemnity, venture capital and asset management.ICICI Bank set up its international banking group in pecuniary 2002 to cater to the cross border needs of clients and supplement on its domestic banking strengths to offer products internationally. ICICI Bank (BSE ICICI) ( Industrial Credit and Investment Corporation of India) is Indias largest private sector bank in market capitalization and second largest general in harm of assets. Bank has total assets of about USD 100 billion (at the end of March 2008), a network of over 1,491 branches, 22 regional offices and 49 regional processing centers, about 4,485 ATMs (at the end of September 2008), and 24 million customers (at the end of July 2007).ICICI Bank offers a wide range of banking products and financial services to corporate and retail customers through a variety of pitchy channels and specialized subsidiaries and affiliates in the areas of investment banking, flavour and non- lifespan insuran ce, venture capital and asset management. (These data are dynamic. ) ICICI Bank is as well the largest issuer of credit card game in India. ICICI Bank has got its equity shares listed on the stock exchanges at Kolkata and Vadodara, Mumbai and the National Stock Exchange of India Limited, and its ADRs on the New York Stock Exchange (NYSE). The Bank is expanding in overseas markets and has the largest international balance sheet among Indian banks. ICICI Bank now has wholly-owned subsidiaries, branches and proxys offices in 18 countries, including an seaward unit in Mumbai.This admits wholly owned subsidiaries in Canada, Russia and the UK (the subsidiary through which the hisave savings brand is operated), offshore banking units in Bahrain and Singapore, an advisory branch in Dubai, branches in Belgium, Hong Kong and Sri Lanka, and representative offices in Bangladesh, China, Malaysia, Indonesia, South Africa, Thailand, the United Arab Emirates and USA. Overseas, the Bank is target ing the NRI (Non-Resident Indian) population in particular. ICICI reported a 1. 15% rise in net profit to Rs. 1,014. 21 crore on a 1. 29% increase in total income to Rs. 9,712. 31 crore in Q2 September 2008 over Q2 September 2007. The banks current and savings account (CASA) ratio increased to 30% in 2008 from 25% in 2007.ICICI Bank presently has subsidiaries in the United Kingdom, Russia and Canada, branches in Singapore, Bahrain, Hong Kong, Sri Lanka and Dubai International Finance Center and representative offices in the United States, United Arab Emirates, China, South Africa and Bangladesh. Our UK subsidiary has established a branch in Belgium. ICICI Bank is the most valuable bank in India in terms of market capitalization. ICICI Banks equity shares are listed in India on the Bombay Stock Exchange and the National Stock Exchange of India Limited and its American stick byary Receipts (ADRs) are listed on the New York Stock Exchange (NYSE). ICICI Bank has formulated a Code of B usiness Conduct and Ethics for its conductors and employees.At June 5, 2006, ICICI Bank, with free bollix market capitalization of about Rs. 480. 00 billion (US$ 10. 8 billion) be third amongst all the companies listed on the Indian stock exchanges. ICICI Bank was before promoted in 1994 by ICICI Limited, an Indian financial Institution, and was its wholly owned subsidiary. ICICIs shareholding in ICICI Bank was reduced to 46% through a public offering of shares in India in fiscal 1998, an equity offering in the form of ADRs listed on the NYSE in fiscal 2000, ICICI Banks acquisition of Bank of Madura Limited in an all-stock amalgamation in fiscal 2001, and secondary market gross sales by ICICI to institutional investors in fiscal 2001 and fiscal 2002.ICICI was formed in 1955 at the initiative of The World Bank, the Government of India and representatives of Indian industry. The principal objective was to create a development financial institution for Providing medium-term and lon g-term project financing to Indian pedigreees. In the 1990s, ICICI transformed its trading from a development financial institution offering only project finance to a diversified financial service group offering a wide variety of products and services, both directly and through a number of subsidiaries and affiliates like ICICI Bank. In 1999, ICICI become the first Indian company and the first bank or financial institution from non-Japan Asia to be listed on the NYSE.In October 2001, the instrument panels of handlers of ICICI and ICICI Bank authorize the merger of ICICI and two of its wholly owned retail finance subsidiaries, ICICI mortalized Financial operate Limited and ICICI Capital Services Limited, with ICICI Bank. The merger was pass by shareholders of ICICI and ICICI Bank in January 2002, by the High Court of Gujarat at Ahmadabad in March 2002, and by the High Court of Judicature at Mumbai and the Reserve Bank of India in April 2002. Consequent to the merger, the ICI CI groups financing and banking Operations, both sell and retail, have been integrated in a single entity. Free float holding excludes all promoter holdings, strategic investments and Cross holdings among public sector entities. BUSINESS OBJECTIVES Vision To be the lede provider of financial services in India and a major global bank. Mission We will leverage our people, technology, speed and financial capital to be the banker of first choice for our customers by delivering high tincture, world-class service. * Expand the frontiers of our business globally. * Play a proactive role in the full realisation of Indias potential. * maintain a healthy financial profile and diversify our earnings across businesses and geographies. * go along high standards of governance and ethics. * Contribute confirmatively to the various countries and markets in which we operate. * puddle value for our stakeholders. * Product and Services Service and banking of ICICI bank categorized in to personal banking, business banking and NRI banking services. Personal banking- Deposit in form of saving, recurring, term deposit, senior itizen deposit and children depository account are there for individual customer can in addition military service of their caparison, auto erratic, farm equipment, business or personal loan scheme. Personal client can alike invest in mutual funds and act in stock art through ICICI bank. Business banking Business banking services of ICICI Bank are exhaustive. swan financing, deal assessment, and land evaluation are investment banking services offered to corporate clients. Global trade and cash management transaction services drive on remittances and receipts across grand cities. Capital market and custodial services enable business houses to participate in equity trading and transfer across major stock markets of world.Customer ICICI bank targets all segment of customer with various types of products and services. I interacted with a a push-down storage of customers and collect their feedback on the given services of company, and feedback are positive response from all point of view. Customers are beneficiary from both sides pecuniary as well as non monetary. The bank targets to add approximately 500,000 customers under the new scheme in the next one year and plans to offer auto loans through the new online channel in the future, ICICI Banks Executive coach, V Vaidyanathan, said here. As of now, nearly 24 per cent of our customer transactions are happening through internet.We are primarily targeting our urban customers, who incorporate nearly 70 per cent of our total customer-base, Vaidyanathan said. Customers, opting for the service can also benefit from the quantum optima facility, wherein if the balance exceeds Rs 5,000, the money will automatically be transferred to a fixed deposit scheme, he said. The facility, which also enable customers to transact between an ICICI Bank account and accounts in other banks, is bein g offered free of cost, he said ICICI bank, presently, has to a higher place 2 crore customers. The lender opened nearly 470 branches in the last fiscal. The lender has also plans to launch SMS n Cash scheme later this week under which ICICI account holders can transfer funds to those who do not have a bank account.ICICI bank is strongly connected to comforting the privacy of its customers and has taken all necessary and reasonable measures to protect the confidentiality of the customer information and its contagious disease through the world wide net and it shall not be held liable(predicate) for disclosure of the confidential information when in accordance with this privacy freight or in terms of the agreements, if any, with the customers. ICICI bank Endeavours to protection and escort the security of the information provided by the customer. ICICI bank uses 128-bit encryption, for the transmission of the information, which is soon the permitted level of encryption in In dia.When the information provided by the customers is not convey through this encryption, the customers system (if configured accordingly) will display an appropriate inwardness ensuring the best level of secrecy for the customers information. The customer would be required to cooperate with ICICI bank in order to ensure the security of the information, and it is recommended that the customers necessarily require their battle crys carefully such that no unaccredited access code is made by a third party. To make the password complex and difficult for others to guess, the customers should use combination of alphabets, numbers and special characters (like , , $ etc. ).The customers should undertake not to snitch their password to anyone or keep any written or other record of the password such that a third party could access it. * ICICI bank undertakes not to disclose the information provided by the customers to any person, unless such action is necessary to * Conform to ratifie d requirements or comply with heavy process * Protect and defend ICICI banks or its affiliates rights, interests or stead * follow up the terms and conditions of the products or services or * Act to protect the interests of ICICI bank, its affiliates, or its members, constituents or of other persons. Competitor The main enemy of is ICICI bank is SBI because this bank is totally taken by government after this bank HDFC bank is the main competitor of ICICI bank . at that place are different types of segment process semment, investment and services, demat and NRI services. The competitor from the operation segment are State Bank of India(SBI), Axis, Housing Development and Financial corporation(HDFC) etc. From the investment And service sector HDFC standard life insurance corporation, Bharati Axa life insurance ,Reliance lifespan policy Corporation, Max new work life insurance SBI Life insurance,Life damages Corporation of India. In demat section India bull,Anangram,SBI,HDFC,Indi a Infoline are the main competitor of ICICI bank. In the NRI service section the Western Union bank is the main competitor of ICICI bank.There are some other company who also compete with the ICICI bank After the SBI the HDFC bank is the main competitor of ICICI bank. HDFC Bank Ltd. is a commercial bank of India, incorporated in August 1994, after the Reserve Bank of India allowed establishing private sector banks. The Bank was promoted by the Housing Development Finance Corporation, a premier housing finance company (set up in 1977) of India. HDFC Bank has 1,500 branches and over 2,890 ATMs, in 530 cities in India, and all branches of the bank are linked on an online real time basis. As of September 30, 2008 the bank had total assets of INR 1006. 82 billion. State Bank of India is the largest bank in India.It is also, measured by the number of branch offices and employees, the second largest bank in the world. citation needed The bank traces its parenthood back through the Imperia l Bank of India to the founding in 1806 of the Bank of Calcutta, making it the oldest commercial bank in the Indian Subcontinent. The Government of India nationalised the Imperial Bank of India in 1955, with the Reserve Bank of India taking a 60% stake, and renamed it the State Bank of India. In 2008, the Government took over the stake held by the Reserve Bank of India. SBI provides a range of banking products through its vast network in India and overseas, including products aimed at NRIs.With an asset base of $126 billion and its reach, it is a regional banking titan. SBI has laid emphasis on reducing the huge manpower through Golden handshake schemes and computerizing its operations. The State Bank root, with over 16000 branches , has the largest branch network in India. It has a market share among Indian commercial banks of about 20% in deposits and advances, and SBI accounts for close one-fifth of the nations loans. There are some other banks which gives challenge some how in the banking and service sectorthey are * Allahabad Bank * Andhra Bank * Bank of Baroda * Bank of India * Bank of Maharashtra * Canara Bank * Central Bank of India Corporation Bank * Dena Bank * IDBI Bank * Indian Bank * Indian Overseas Bank * Oriental Bank of Commerce * Punjab & Sind Bank * Punjab National Bank * Syndicate Bank * UCO Bank * Union Bank of India * United Bank of India * Vijaya Bank Environment An employer the bank extends a percentage of authority along with reassert accountability to you. The working subtlety is very collaborative in nature. It can be owed to the fact that the bank is highly segmented with a lot of overlapping and mostly distinct roles and responsibility. ICICI Bank has established itself as a one stop resolving (Universal Bank) for all financial need of individuals and institutions alike.The credit for the same can be attributed to its vast network, probably the largest among private sector banks. This makes the life of an employee a lot easi er, especially for those who face the external customers. You do not have to rationalise your organization, it is only the product that has to be pitched. As far as employee benefits are concerned, ICICI Bank offers a lot of financial benefits ranging from your family health insurance to your kids shallow donations. The organization is sensitive to the needs of its employees as this quality is one of the building blocks (DNA) of the organizational culture. The organization will be giving you enough tractability to innovate and come-up with new ideas.It will also exhibit its in terms of well laid systems, processes and infrastructure. It will extend a fast overlay growth for those with extraordinary talent at the same time offer stability to those who are able to deliver satisfactorily. Overall, I would say its a lifetime experience to work with such a behemoth organization. It might not be the best paymaster but it definitely will impress you with its capability as the head mast er (Principal) of banking industry. there are huge competition between the eployee to compass theo goal. BUSINESS OBJECTIVES Vision To be the leading provider of financial services in India and a major global bank. Mission We will leverage our people, technology, speed and financial capital to be the banker of first choice for our customers by delivering high quality, world-class service. * expand the frontiers of our business globally. * play a proactive role in the full realisation of Indias potential. * maintain a healthy financial profile and diversify our earnings across businesses and geographies. * maintain high standards of governance and ethics. * alter positively to the various countries and markets in which we operate. * create value for our stakeholders. Product and Services Service and banking of ICICI bank categorized in to personal banking, business banking and NRI banking services.Personal banking- Deposit in form of saving, recurring, term deposit, senior citizen deposit and children depository account are there for individual customer can also avail of their housing, auto sprightly, farm equipment, business or personal loan scheme. Personal client can also invest in mutual funds and participate in stock trading through ICICI bank. Business banking Business banking services of ICICI Bank are exhaustive. Project financing, deal assessment, and land evaluation are investment banking services offered to corporate clients. Global trade and cash management transaction services facilitate remittances and receipts across important cities. Capital market and custodial services enable business houses to participate in equity trading and transfer across major stock markets of world.CUSTOMER ICICI bank targets all segment of customer with various types of products and services. I interacted with a a lot of customers and collect their feedback on the given services of company, and feedback are positive response from all point of view. Customers are bene ficiary from both sides monetary as well as non monetary. The bank targets to add nearly 500,000 customers under the new scheme in the next one year and plans to offer auto loans through the new online channel in the future, ICICI Banks Executive manager, V Vaidyanathan, said here. As of now, nearly 24 per cent of our customer transactions are happening through internet.We are primarily targeting our urban customers, who constitute nearly 70 per cent of our total customer-base, Vaidyanathan said. Customers, opting for the service can also benefit from the quantum optima facility, wherein if the balance exceeds Rs 5,000, the money will automatically be transferred to a fixed deposit scheme, he said. The facility, which also enable customers to transact between an ICICI Bank account and accounts in other banks, is being offered free of cost, he said ICICI bank, presently, has above 2 crore customers. The lender opened nearly 470 branches in the last fiscal. The lender has also plans to launch SMS n Cash scheme later this week under which ICICI account holders can transfer funds to those who do not have a bank account.ICICI bank is strongly committed to protecting the privacy of its customers and has taken all necessary and reasonable measures to protect the confidentiality of the customer information and its transmission through the world wide web and it shall not be held liable for disclosure of the confidential information when in accordance with this privacy commitment or in terms of the agreements, if any, with the customers. ICICI bank Endeavours to safeguard and ensure the security of the information provided by the customer. ICICI bank uses 128-bit encryption, for the transmission of the information, which is currently the permitted level of encryption in India.When the information provided by the customers is not transmitted through this encryption, the customers system (if configured accordingly) will display an appropriate message ensuring the best le vel of secrecy for the customers information. The customer would be required to cooperate with ICICI bank in order to ensure the security of the information, and it is recommended that the customers necessarily choose their passwords carefully such that no un authorized access is made by a third party. To make the password complex and difficult for others to guess, the customers should use combination of alphabets, numbers and special characters (like , , $ etc. ). The customers should undertake not to disclose their password to anyone or keep any written or other record of the password such that a third party could access it. ICICI bank undertakes not to disclose the information provided by the customers to any person, unless such action is necessary to * Conform to legal requirements or comply with legal process * Protect and defend ICICI banks or its affiliates rights, interests or property * Enforce the terms and conditions of the products or services or * Act to protect the int erests of ICICI bank, its affiliates, or its members, constituents or of other persons. COMPETITOR The main competitor of is ICICI bank is SBI because this bank is totally taken by government after this bank HDFC bank is the main competitor of ICICI bank . There are different types of segment operation semment, investment and services, demat and NRI services. The competitor from the operation segment are State Bank of India(SBI), Axis, Housing Development and Financial corporation(HDFC) etc.From the investment And service sector HDFC standard life insurance corporation, Bharati Axa life insurance ,Reliance Life Insurance Corporation, Max new work life insurance SBI Life insurance,Life Insurance Corporation of India. In demat section India bull,Anangram,SBI,HDFC,India Infoline are the main competitor of ICICI bank. In the NRI service section the Western Union bank is the main competitor of ICICI bank. There are some other company who also compete with the ICICI bank After the SBI the HDFC bank is the main competitor of ICICI bank. HDFC Bank Ltd. is a commercial bank of India, incorporated in August 1994, after the Reserve Bank of India allowed establishing private sector banks.The Bank was promoted by the Housing Development Finance Corporation, a premier housing finance company (set up in 1977) of India. HDFC Bank has 1,500 branches and over 2,890 ATMs, in 530 cities in India, and all branches of the bank are linked on an online real-time basis. As of September 30, 2008 the bank had total assets of INR 1006. 82 billion. State Bank of India is the largest bank in India. It is also, measured by the number of branch offices and employees, the second largest bank in the world. citation needed The bank traces its ancestry back through the Imperial Bank of India to the founding in 1806 of the Bank of Calcutta, making it the oldest commercial bank in the Indian Subcontinent.The Government of India nationalised the Imperial Bank of India in 1955, with the Reserve Bank of India taking a 60% stake, and renamed it the State Bank of India. In 2008, the Government took over the stake held by the Reserve Bank of India. SBI provides a range of banking products through its vast network in India and overseas, including products aimed at NRIs. With an asset base of $126 billion and its reach, it is a regional banking behemoth. SBI has laid emphasis on reducing the huge manpower through Golden handshake schemes and computerizing its operations. The State Bank Group, with over 16000 branches , has the largest branch network in India. It has a market share among Indian commercial banks of about 20% in deposits and advances, and SBI accounts for almost one-fifth of the nations loans.There are some other banks which gives challenging some how in the banking and service sectorthey are * Allahabad Bank * Andhra Bank * Bank of Baroda * Bank of India * Bank of Maharashtra * Canara Bank * Central Bank of India * Corporation Bank * Dena Bank * IDBI Bank * Indian Ban k * Indian Overseas Bank * Oriental Bank of Commerce * Punjab & Sind Bank * Punjab National Bank * Syndicate Bank * UCO Bank * Union Bank of India * United Bank of India * Vijaya Bank ENVIRONMENT An employer the bank extends a lot of authority along with justified accountability to you. The working culture is very collaborative in nature. It can be owed to the fact that the bank is highly segmented with a lot of overlapping and mostly distinct roles and responsibility.ICICI Bank has established itself as a one stop solution (Universal Bank) for all financial need of individuals and institutions alike. The credit for the same can be attributed to its vast network, probably the largest among private sector banks. This makes the life of an employee a lot easier, especially for those who face the external customers. You do not have to justify your organization, it is only the product that has to be pitched. As far as employee benefits are concerned, ICICI Bank offers a lot of financial benefits ranging from your family health insurance to your kids school donations. The organization is sensitive to the needs of its employees as this quality is one of the building blocks (DNA) of the organizational culture.The organization will be giving you enough flexibility to innovate and come-up with new ideas. It will also exhibit its in terms of well laid systems, processes and infrastructure. It will extend a fast track growth for those with extraordinary talent at the same time offer stability to those who are able to deliver satisfactorily. Overall, I would say its a lifetime experience to work with such a behemoth organization. It might not be the best paymaster but it definitely will impress you with its capability as the head master (Principal) of banking industry. there are huge competition between the eployee to get through theo goal. TECHNOLOGY ICICI use many type of advance technological packet like Pinnacle 7. 0 and Pinnacle7. 016.Among from this software ICICI bank uses the e-banking, core banking, mobile banking electronic display sy ICICI Bank was using Teradata for its data warehouse. However, due to its proprietorship hardware, the cost of procurement, upgrades and administration was soaring. The closed box architecture of Teradata imposed restrictions on scalability. Secondly, querying and loading could not happen simultaneously. Queries could only be run during business hours because the loading of data had to take place during off-business hours. This meant that the refresh rate of EDW was delayed, so queries may not reflect the most current data. ICICI Bank was also dependent on Teradata for support and other activities The bank was completely bind down to that solution.These issues compelled ICICI Bank to look for more efficient and flexible solutions. The solution would have to address not only current issues, but hold future growth expectations and business requirements. ICICI Bank evaluated numerous data depot solutions in the pursuit of solving its issues, and demonstrable a shortlist of alternatives for its migration proof-of-concept Sybase, SAS and Netezza. The first-string criteria for evaluation was the price-to-performance ratio where Sybase IQ emerged the clear winner. During this rigorous testing, Sybase IQ delivered straightaway results on independent hardware and operating systems with minimum infrastructure.Commending the improvements achieved, Amit Sethi, Joint full general Manager, ICICI bank says, What impressed us wasthat even with overall lower be, we could achieve significantly better query performanceafter implementing the Sybase effort warehouse solution. ICICI Infotech today launched an enterprise resource planning (ERP) solution for the small and medium enterprises. The ERP package hunting watch profit comes bundled with an HP dual processor Xeon server, Oracle 9i database, Windows 2003 server and costs about Rs 9. 90 lakh and has a 15-user license. An ERP package help s a maker or any other business implementing it to manage all the important split in the company such as product planning, parts purchasing, maintaining inventory and interacting with suppliers and customers.ICICI Infotech officials told a press conference here today that huntsman Advantage offered a set of business practice solutions for industry segments such as engineering, auto ancillary, pharmaceuticals, chemicals and IT distribution. Besides the cost advantage, the ERP package also came pre-configured. ICICI Infotech had mapped the processes proper(postnominal) to each industry segment into the package. Mr. Manoj Kunkalienkar, Executive Director and President, ICICI Infotech, said that small and medium enterprises (SMEs) offered a good market and ICICI Infotech hoped to become a leading solution provider to this segment. Mr. R. K. Kanthi, Deputy everyday Manager, ICICI Infotech, said there was no ERP package for the SMEs that bundled the server, database and operating syst em right now.That was the advantage ICICI Infotech offered to SMEs as hunting watch Advantage came bundled and pre-configured. Besides the high cost of generic ERP packages, their implementation time as far as SMEs were concerned was also long. Orion Advantage could be installed in 45 days. ICICI Infotech had signed up six customers so far for the package and hoped to garner a 15 per cent market share of the SME segment, whose number in the country was estimated at 2. 30 lakh. Mr. K. S. Natarajan, Managing Director, Trident Pneumatics Pvt Ltd of Coimbatore, one of the companies that had installed Orion Advantage, said that the company had tried three other ERP packages, all of which had failed, before settling on Orion Advantage.Mr Kunkalienkar said that ICICI Infotech planned to egg on the two development centers in Chennai into a single location and ingeminate the staff strength from 300 now in the next two years. The Chennai centers were involved in research and development of Orion ERP solutions and Premia, an insurance package. ERP Systems integration Pinnacle Software Solutions has the expertise and experience to assist you with your enterprise systems integration. From developing your strategy, through implementation and support, we bring the right combination of resources, management skillsets, and practiced know-how. We will help you successfully integrate yourEnterprise Resource proviso (ERP)systems into your overall business and technology infrastructure.Whether you are planning an upgrade of an existing ERP system, or a complete replacement of a legacy diligence and platform, we can help you improve your financial, human resources, electronic mail, and other business systems. We work with the leading ERP systems, including the latest versions of the Oracle and PeopleSoft applications ? General Ledger ? Project Costing ? Accounts Payable ? Human Resources ? Accounts Receivable ? Payroll ? Purchasing ? Benefits ? Asset Management ? Compensation Our technology management solutions will help you migrate hardware platforms, improve network and database performance, develop or refresh policies and rocedures, and develop sound disaster recovery and backup solutions. Please contact us to learn how Pinnacle Software Solutions can help you develop solutions that fityour enterprise. ICICI Prudential Life Insurance Company Limited ICICI Prudential life Insurance Company Limited was incorporated on 20th July 2000. The authorized capital of the company is Rs. 2300 million and the paid up capital is Rs. 1500 million. The company is union venture of ICICI (74%) and UK based company Prudential Plc (26%). The company was given certificate of registration for carrying business, by Insurance Regulatory and Development Authority on 24th November 2000.It commenced commercial operation from 19th December 2000 and becoming a leading private sector life insurance company. The company recognizes that the driving force for gaining sustainable c ompetitive advantage in this business is superior customer experience and investment behind the brand. The company aims to achieve this by striving to provide world class service level trough constant innovation in product, distribution channels and technology based delivery. Vision and Mission Their vision is to make ICICI Prudential Life Insurance Company the dominant new insurer in the life insurance industry. This they hope to achieve through their commitment to excellence, focus on service, speed and innovation, and leveraging our technological expertise.The success of the organisation will be founded on its strong focus on values and clarity of purpose. These include * Understanding the needs of customers and offering them superior products and service * Building long lasting relationships with their partners * Providing an enabling environment to foster growth and learning for their employees And above all building transparency in all our dealings. They believe that they can play a significant role in redefining and reshaping the sector. Given the quality of their parentage and the commitment of their team, they feel that tere will be no limits to their growth. display panel of DirectorsThe ICICI Prudential Life Insurance Company Limited Board comprises reputed people from the finance industry both from India and abroad. Shri K. V. Kamath, death chair Mr. Mark Tucker Smt. Lalita D. Gupte Mr. Danny Bardin Mrs. Kalpana Morparia Shri M. P. Modi Mr. joke Caouette Shri S. P. Subhedar, (Alternate Director to Mr. Danny Bardin) Mr. Derek Stott, (Alternate Director to Mr. Mark Tucker) Smt. Shikha Sharma, Managing Director Management Team Ms. Shikha Sharma, Managing Director Mr. Kevin Wright, Executive Vice President Sales & Distribution Ms. Madhavi Soman, Chief strategical Initiatives Mr. V. Rajagopalan, Appointed Actuary Mr. Sandeep Batra, Chief Financial military postr & Company monument Mr.Saugata Gupta, Chief Marketing & Service Mr. Shubhro J. Mitra , Chief Human Resources Corporate Office ICCI Prulife Towers, 1089, Appasahab Marathe Marg, Prabhadevi, Mumbai 400 025. Telephone Number 022-462 1600 Website www. iciciprulife. com ICICI Lombard General Insurance Company ICICI LombardGeneral Insurance Company Limited is a 7426 joint venture between ICICI Bank Limited and Canada basedFairfax Financial HoldingsLimited. ICICI Bankis Indias second largest bank, whileFairfax Financial Holdingsis a diversified financial corporate engaged in generalinsurance,reinsurance, insurance claims management andInvestment management.Lombard Canada Ltd, a group company of Fairfax Financial Holdings Limited, is one of Canadas oldest property and casualty insurers. ICICI Lombard General Insurance Company received regulatory approvals to commence general insurance business in August 2000. Board Members * Mr K V Kamath, Chairman * Mr R Athappan, Director * Mr B V Bhargava, Director * Mr Dileep Choksi, Director * Mr pile F Dowd, Director * Ms Lalita D G upte, Director * Ms Kalpana Morparia, Director * Mr S Mukherji, Director * Mr Chandran Ratnaswami, Director * Mr H N Sinor, Director * Mr Sandeep Bakhshi, Managing Director & CEO Audit Committee * Mr. S Mukherji, Chairman * Mr. Dileep Choksi, Director * Mr. throng F Dowd, Director * Mr. H. N. Sinor, Director Investment Committee * Mr.Chandran Ratnaswami, Chairman * Ms. Kalpana Morparia, Director * Mr. Sandeep Bakhshi,, Managing Director & CEO * Mr. S Gopalakrishnan, Head Investments * Mr. Rakesh Jain, Head-Finance & Accounts * Mr. Liyaquat Khan, Appointed Actuary Board Governance Committee * Ms. Kalpana Morparia, Chairperson * Mr. Chandran Ratnaswami, Director * Mr. H. N. Sinor, Director sell instalment of ICICI Lombard General Insurance ICICI Lombards Retail Segment consists of personal insurance products Health, Home, push back and buy the farm insurances. Health Insurance ICICI Lombard is known to be a pioneer in introducing innovative concepts in the Indian health Insuran ce sector.Be it the vagabond concept, the critical illness cover or the tax gain policy, all these were first introduced by ICICI Lombard. It was also one of the first general insurance companies in India to have a robust online system in place for buy and renewing policies. The various plans offered by ICICI Lombard includeFamily Floater device where one policy covers the entire family,Health Advantage Plus where they cover OPD and dental expenses, also help save maximum tax under section 80D andCritical Illness plan a special policy covering a list of critical illnesses. They also have a basicPersonal Accident Planwhich covers against accidents. ICICI Lombard health plans also provide coverage against terrorism. Home InsuranceHome Insurance is actually one of the most overleap areas in the general insurance category. Simply, because people in general, especially in India, do not give much importance to it. However, in the youthful years, due to the increase in awareness, and the great extent of damage caused to property due to natural calamities and terrorism, it has been gaining importance. TheHome Insurance Policyoffered by ICICI Lombard covers both the structure and the contents of the house. You can opt for either of the covers or both. Unlike other policies, it also covers damage due to terrorist activities, loss of cash, public liability, temporary move and others. force InsuranceAs Motor Insurance is mandatory in India and is governed by the Motor Tariff Act, the policies offered by various companies are more or less the same. There is not much room for innovation in this category. ICICI Lombard too offersCar InsuranceandTwo Wheeler Insurance. They are known to offer one of the best rates in the market. As the entire buying process is online and is instant, without any submission of documents or other formalities, people slackly opt it for convenience. Travel Insurance Travel insurance is one of the most prominent sector of general insurance, especially overseas transit insurance and student medical insurance. ICICI Lombard offers various options in both the categories.TheOverseas Travel PlansandStudent aesculapian Plansoffered cover medical and non-medical expenses, including compensation for flights hijacked and pre existing diseases in case of emergency. They charge on a per day basis if the travel is more than 7 days. ICICI Lombard has tied up withUnited Health Groupto facilitate access to all its clinics while in U. S. TheStudent medical examination Plansare accepted in almost universities worldwide. They also have a section in their website,University Search, where one can find ad hoc plans for specific universities. All the above retail policies can be bought online, without any accompaniment through their websitewww. icicilombard. com. One can not only buy, but also manage and renew their insurance policies online. NRI ServicesICICI Lombard has developed insurance policies forNon-resident Indiansthat can be bought, renewed and tracked online. Parents Health Insurance covers hospitalization and medical expenses incurred by parents of the policyholder in India. For parents travelling outside India, ICICI Lombard offers a Parents Overseas Travel Insurance policy. AnNRIcan insure his children/ dependents travelling abroad to study, under the Student Medical Insurance plan. Likewise, the Home Insurance and Car Insurance schemes enables anNRIto secure his assets in India. Channels Channel is the term used for the various approaches a company uses to tap its customers.ICICI Lombard uses a multi channel approach to ensure the sales, service and other allied activities are carried out in the most effective manner. Retail The Retail channel consists of sales executves, sales officers, brokers and agents. They are the one who are in direct contact with the customers and bring the innovative insurance solutions to their doorsteps. Online ICICI Lombard has developed a web-based system to meet all t he pre and post-policy transaction. One can get quotes, buy, renew and track their policies onlin e through the website www. icicilombard. com. With the do-it-yourself architecture, the online channel is fast, convenient, cushy to understand and operate. Technology ICICI use many type of advance technological software like Pinnacle 7. and Pinnacle7. 016. Among from this software ICICI bank uses the e-banking, core banking, mobile banking electronic display sy ICICI Bank was using Teradata for its data warehouse. However, due to its trademarked hardware, the cost of procurement, upgrades and administration was soaring. The closed box architecture of Teradata imposed restrictions on scalability. Secondly, querying and loading could not happen simultaneously. Queries could only be run during business hours because the loading of data had to take place during off-business hours. This meant that the refresh rate of EDW was delayed, so queries may not reflect the most current data.ICICI Bank was also dependent on Teradata for support and