Perfect Pizzeria Essay

perfective aspect Pizzeria Restaurants is a chain of 125 pizza pie establishments around the body politic with headquarters in Madison, Wisconsin. There ar three locations in Bloomington, inch however they have financial and employee problems particularly at the location near the Indiana University campus.Each location has one charabanc and twain f every(prenominal)ing out leaders. The employees are mostly college students, with a few high school students perform the less ch entirelyenging jobs. Nearly all of the employees, with the exception of slightly theater directors, are employed part-time and most earned only the minimum prosecute or slightly above.To address the financial problems, the Perfect Pizzeria carriages compensation plan was changed to now being based on food and beverage costs and profit targets. If the percent of food unsold or damaged is very low, the charabanc gets a bonus. If the lot is high, the coach does not receive a bonus rather he or she receives only his or her normal salary. Their compensation is also reflected in the eating houses profit figures which also must reach a legitimate level for the charabanc to receive a bonus. Thus the managers knew the criteria being use for their evaluation and therefore where to focus their efforts.These profit and impairment figures often fluctuate. intentional the manager cannot be in the store 24 hours a day, some employees make up for their low paychecks by helping themselves to the food. When a relay transmitter comes in to order a pizza, extra ingredients are put on the friends pizza. An occasional slice or two of pizza by the 18 to 20 employees throughout the day/evening at the break table also raises the percentage figure. An occasional bucket of behave may be spilled or a pizza accidentally burned. sometimes the wrong size of pizza may be made.In the final result of an employee mistake or a burned pizza by the oven person, the depreciate is supposed to come from the individual employee. Because of peer pressure, the night manager seldom writes up a bill for the erring employee. Instead the establishment takes the mischief and the error goes unnoticed until the end of the month when the inventory is taken. Thats when the manager finds out if the food loss percentage is high and if there pull up stakes be a bonus.(Next page)Over time these loss figures increased. To address these problems at the Bloomington location, the manager took retaliatory measures. Previously, each employee was entitled to a forfeit pizza slice, salad, and all the soft drinks he or she could drink for every 4 hours of take a leak. Management decided to raise this figure to 6 hours of work in the first place any free food. Since the employees had received this free food after 4-hours realise for a long time they frequently ignored the rule and took pay shoot of the situation whenever the manager was not in the building. Therefore, the Perfect Pizzeria manager de cided to create an assistant manager position which could more intimately supervise the shift leaders. Each shift leader was now responsible for a team of 3 4 employees who were given precise responsibilities for a particular job such as look for, delivery, food preparation, etc.Employee immobility grew within the pizzeria. There seemed to be a further separation among the store manager and his workers, who were once a closely knit congregation. The manager made no attempt to pacify the problem, because he felt it would compress itself out. The employees who were dissatisfied would quit or they would be content to put up with the new regulations. As it turned out, there were many employee resignations. The manager had no problem in filling the vacancies with new workers, but the loss of go through personnel was costly to the business.It didnt take long for the new employees to start influenced by the more experienced employees and the unsold/damaged food percentage remai ned high. then the manager took a bolder step. He eliminated all the benefits that the employees had no free pizzas, salads, or drinks. The manager triedstill another approach to alleviate the rising unsold/damaged food percentage problem and stay fresh his bonus. He placed a notice on the bulletin board, stating that if the percentage remained at a high level, a lie detector runnel would be given to all employees. All those found guilty of fetching or intentionally wasting food or drinks would be like a shot terminated. This did not have the desired effect on the employees, because they knew if they were all subjected to the test, all would be found guilty and the manager would have to dismiss all of them. This would leave him in a worse situation than ever.As the manager sat in his office listening to his beloved Cubs baseball game, he analyzed the months profit/loss statements and knew things were not going to be good. What he did not expect was that the percentage was actu ally increasing from previous months.Another problem developed at the Bloomington campus location when Jennifer, a recently hired night shift counter clerk filed a complaint with the regional manager. She stated in her complaint that she was always required to work the late shift and Bill the night manager was becoming a bit too friendly. In fact her complaint stated, the only way she could get off from work earlier than other employees was if she would agree to meet Bill on their nights off at Hoosiers, a popular college student club down the lane from Perfect Pizzeria.Additionally, there was a formal complaint from a group of male employees that only the attractive female workers were being promoted to assistant managers or shift leaders even though the men had worked at the eating place longer than most of the promoted women.The case assignment questions followPERFECT pizzeria CASE QUESTIONS( enjoy type your responses by listing the question number/ earn and then your answer s to the questions.)1. List two unalike managerial functions/activities the manager has performed. Then give specific instances or evidence from the case that explains these two focusing functions the manager has performed. 4. points)2a. Which of the managerial skills was the manager best at? Explain. 2b. Which of the managerial skills did the manager need to improve? Explain. (4 points)3. List and/or give examples of four (4) different forces or factors from Perfect Pizzerias external environment. Then give a specific example of how each of these could have an impact on Perfect Pizzeria. Please be specific.(4 pts.)4a. The case mentions that some employees put extra ingredients on their friends pizza or take a nibble or two of pizza during their shift. Please discuss whether you feel this is ethical and your reasons why you feel this way. (2 pts.)4b. What actions could an judicature take to prevent these potential ethical violations from happening based on the concepts in the te xtbook? Explain by curbing these ideas to this case situation. (4 pts.)5. Review the organisational approaches to managing diversity from Chapter 6. Then discuss or give an example of how you would apply two of these concepts to address the complaints of the male employees regarding the unfair promotions? Be specific. (4 points)6. Give an example from the case of a poor management action and discuss two (2) specific ways you would correct the situation if you were the manager. (3 points)